Kis981 Platform Terms & Conditions of Use

Kis981 is an online gaming platform offering a wide range of products including Live Casino, slots, Sports Betting, Virtual Sports, table games, and progressive jackpots. The platform is operated by kis981 and is intended for adult players in Malaysia.

These Terms & Conditions ("Terms") govern all aspects of your use of the kis981 platform, including but not limited to account registration, deposits, wagering, withdrawals, bonus usage, and all other interactions with the platform. These Terms should be read together with Privacy Policy and Responsible Gaming Policy us, both of which form part of the overall agreement between you and kis981.

By completing the registration process and ticking the "I agree to the Terms & Conditions" box, you confirm that you have read, understood, and accepted all terms set out in this document. This acceptance is voluntary, and players are free to choose not to use our platform if they do not agree with any of the terms.

To register and use kis981's services, you must meet all of the following eligibility requirements:

• Be at least 18 years on the date of registration.
• A valid Malaysian resident or citizen.
• Have full legal capacity to enter into binding contracts under Malaysian law.
• Have never been banned from using online betting services by any relevant authority.
• Do not register an account on behalf of another person or use someone else's identity.

During registration, you are required to provide truthful, accurate, and complete information including your full name, date of birth, email address, phone number, and identification details. kis981 reserves the right to request identity verification documents (KYC — Know Your Customer) at any time, including a copy of your MyKad, bank statement, or other supporting documents.

Kis981 reserves the right to decline any registration application without providing a reason, or to close an existing account if the information provided is found to be false, inaccurate, or in violation of any eligibility requirement.

All financial transactions on kis981 are processed in Malaysian Ringgit (RM). Our platform accepts the following local Malaysian payment methods for deposits:

Players are responsible for ensuring that the payment method used is registered in their own name. kis981 does not accept payments from third-party accounts. If a deposit is found to have been made using another person's account, kis981 reserves the right to freeze the account and withhold withdrawals pending the outcome of an investigation.

Players may submit a withdrawal request at any time, subject to the following conditions:

• Players must complete the identity verification (KYC) process before their first withdrawal can be processed.
• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals must be made to the same account or digital wallet used for the original deposit.
• If a bonus has been claimed, all associated rollover requirements must be met in full before any withdrawal can be processed.
• Players may submit a maximum of three (3) withdrawal requests per day.

Withdrawal processing times range from 1 to 24 business hours, depending on the chosen payment method and any verification requirements. Withdrawals requiring additional review may take longer. Our finance team will contact the player via email or live chat if further information is needed.

Winnings arising from technical errors, system disruptions, or game malfunctions will not be credited and cannot be withdrawn. kis981 reserves the right to void any transactions associated with such errors following an internal investigation.

Kis981 offers a variety of bonuses and promotions from time to time for both new and existing players. All bonus offers are subject to specific terms published alongside each promotion. The general terms applicable to all bonuses are as follows:

• Every bonus comes with a rollover requirement (wagering requirement) that must be met before any withdrawal is permitted. The rollover is expressed as a multiple of the bonus amount — for example, a "20x rollover" means you must wager 20 times the bonus amount before a withdrawal is allowed.
• The welcome bonus may only be claimed once per new player.
• Bonuses may not be transferred between accounts or redeemed for cash directly without first satisfying the applicable rollover requirements.
• Each player may participate in only one promotion at a time, unless otherwise stated.
• All bonuses carry a clearly stated validity period. Any bonus not used within that period will expire automatically.
• Wagers placed using bonus balance will only count towards eligible games as specified in the relevant promotion's terms.

Kis981 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Any changes will not affect bonus terms that were accepted before the effective date of such changes.

All games available on kis981 — including Live Casino, slots, Malaysia Super League and EPL Sports Betting, badminton, e-sports, virtual sports, table games, and progressive jackpots — are governed by rules specific to each game. Players are encouraged to familiarise themselves with the rules before placing any bets.

• Game outcomes generated by the system are final and cannot be disputed unless there is verifiable evidence of a technical error.
• Bets that have been confirmed and accepted by the system cannot be cancelled.
• Should a disconnection occur during an active live casino session, kis981 will attempt to restore the game session. If restoration is not possible, the affected wager will be settled based on the system records at the time of the disconnection.
• The use of automated assistance software (bots), unauthorised third-party analytical tools, or any method that provides an unfair advantage is strictly prohibited.
• Minimum and maximum bet limits for each game are set by the platform and are subject to change from time to time.

For Sports Betting, the odds displayed at the time a bet is accepted are the odds that apply. Any change in odds after a bet is confirmed will not affect the value of that bet. kis981 reserves the right to void a match or betting market in exceptional circumstances, such as suspected match-fixing or official match cancellation.

Players are solely responsible for keeping their login credentials secure, including their username and password. The security measures recommended by kis981 are:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login details with anyone, including family members or friends.
• Avoid logging in to your kis981 account over unsecured public Wi-Fi networks.
• Enable two-factor authentication (2FA) if it is available in your account settings.
• Log out of your account after every session, especially when using a shared device.

If you suspect your account has been accessed without authorisation or your login credentials have been compromised, please contact the kis981 support team immediately via live chat. kis981 will not be held liable for any financial losses resulting from unauthorised access caused by a player's failure to keep their account credentials secure.

Kis981 reserves the right to suspend or close a player's account at any time, with or without prior notice, if:

• The player is found to have violated any of the Terms & Conditions set out in this document.
• The player submitted false or inaccurate information during registration or the KYC process.
• The player's account is suspected of involvement in fraudulent activity, money laundering, or any other illegal activity.
• The player is found to hold more than one registered account at kis981.
• The player has requested account closure through the self-exclusion feature.
• Accounts that have been inactive for more than 12 consecutive months.

If an account is closed due to a breach of Terms & Conditions, kis981 reserves the right to withhold all or part of the account balance pending the outcome of an investigation. If the closure is at the player's own request or for reasons not involving a breach, any valid account balance will be returned via the same payment method used for the last deposit.

Kis981 takes our social responsibility seriously. We are committed to providing a safe and responsible gaming environment for all Malaysian players. As part of this commitment, kis981 offers the following tools, accessible directly from your account settings:

• Deposit Limit — Set a daily, weekly, or monthly cap on total deposit amounts.
• Loss Limit — Cap the total losses you can absorb within a set period.
• Play Time Limit — Set a maximum daily gaming session duration.
• Temporary Self-Exclusion — Take a break from the platform for anywhere between 24 hours and 6 months.
• Permanent Self-Exclusion — Permanently close your account if you decide to stop playing.

Gaming at kis981 is purely for entertainment purposes. Never wager money you cannot afford to lose, and do not attempt to recover losses by placing larger bets. If you feel that your gaming activity is beginning to affect your personal, financial, or professional life, please seek help immediately. For more information, visit our Responsible Gaming us.

To the extent permitted by applicable law, kis981 shall not be liable for:

• Any financial losses incurred by a player as a result of wagering activity on the platform.
• Service disruptions caused by factors beyond our control, including network failures, natural disasters, or third-party interference.
• Losses arising from unauthorised access to a player's account due to the player's own negligence.
• Game results that have been confirmed by the system and accepted by the player.

Kis981 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Players will be notified of any material changes through:

• A pop-up notification displayed when you log in to your kisn981 account.
• A notification email will be sent to your registered email address.
• Update the "Last Updated" date at the top of this Terms & Conditions page.

Continued use of the kis981 platform after any amendments take effect will be considered acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and withdraw your remaining balance before the effective date of those changes.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of kis981's services, please contact our customer support team through the following channels:

• Live Chat: Available 24/7 directly on the kis981 platform — the fastest way to get a response.
• Email: support@kis981.com — response within 24 business hours.

Our support team operates in both Malay and English, 24 hours a day, 7 days a week, including public holidays. We are committed to resolving every enquiry and complaint transparently, fairly, and within a reasonable timeframe.

For formal complaints that cannot be resolved through customer support, players may submit a written complaint to our management team via the email above with the subject line "Formal Complaint". We will respond within 5 business days.